- Shipping Within Canada
- Shipping in Canada is "FREE" when placing an order of $200.00 or greater (before taxes). Additional shipping will be charged to ship to an Airstage address. Items are **typically** shipped via Canada Post Expedited or UPS Standard, depending on size/shipping cost - $13 within Ontario and $18 for all other provinces. **With current Canada Post Lock-out, shipping prices have temporarily increased to accomodate UPS Standard shipping. We have lowered pricing on our most popular items to accomodate for this increase. *Rikon & Clear Vue items are NOT eligible for "FREE" shipping. Faster shipping is available for a fee. Call for quote. In the case of non-delivered package being returned to us due to customer not picking up at post office or unavalilble for UPS drop off, customer shall be responsible for all shipping fees incurred, both original & return.
- Shipping To The USA
- Shipping to the continental 48 US States is "FREE" when placing an order of $200.00 or greater. Orders shipped to the USA are *usually shipped using UPS and costs $18. Orders take between 5 and 10 business days to arrive at their destination depending on stock availability. Faster shipping is available upon request - Additional charges would apply. Additional shipping charges and/or an alternate carrier may be utilized when shipping to Alaska and Hawaii. In the case of non-delivered package being returned to us due to customer not being avalilble for UPS drop off, customer shall be responsible for all shipping fees incurred, both original & return (and brokerage fees if applicable).
- Shipping Internationally
- We will gladly ship our products worldwide. Please e-mail us with the items you would like to order and your country and we will provide you with a shipping quote. We use Canada Post to ship internationally. We will provide pricing for both X-press (approx 2 weeks) or Surface (approx. 6 weeks) International customers will not be able to order directly online. E-mail or phone are the best ways for communication and we find Paypal to be the most secure form of payment. International transactions will be quoted and charged in Canadian Dollars.
- Orders to Ontario pay 13% HST. Orders to New Brunswick, Newfoundland and Nova Scotia pay 15% HST. All other orders within Canada pay 5% GST only. Tax is also charged on shipping costs. US customers disregard all tax amounts. 13% tax will show up on every order until the final stages of order completion and will be automatically corrected.
- Payment Options
- We accept Visa, Mastercard, American Express, Discover, Paypal, cheques and money orders. If paying by cheque, order will be shipped as soon as cheque has been cleared in our bank account. US customers paying by money order must use INTERNATIONAL money order.
- Minimum Order
- There is no minimum order required with Stockroom Supply.
- Some sizes, grits or materials of sandpaper not listed in this catalogue may still be available. Feel free to call us and we will let you know about availability and cost. Please note: when an item is ordered in pecial for the customer, it is unable to be returned.
Return Policy: Please contact Stockroom Supply if you need to make an exchange/return. Stockroom Supply will provide you with a detailed RMA in order to process the return. No exchanges, credits or returns are permitted without an authorized RMA.
Returns/Exchanges: All returns or exchanges must be done within 30 calender days of when item was received. Item must be returned in original condition in original packaging with a copy of original invoice. Signed Return Merchandise Authorization (RMA) must also be included.
Refunds: Once your item has been received we will inspect the item and notify you of your refund status. Orders paid by credit card will be refunded via check. Orders paid through Paypal will be credited through Paypal. All returns are subject to a 5% restocking fee.
Shipping Back a Return: Return shipping costs to be paid by buyer. Original shipping fees will be deducted from final credit amount.
Defective Product/Shipping Error: If you believe you've received an incorrect or defective product please contact us at email@example.com or 1-877-287-5017. Our support staff will assist you by determining the best method of resolution. *Shipping fees and restocking fees will be waived if product is determined to be defective/shipped in error.
Returned Non-Delivery Packages: In the case of non-delivered package being returned to us due to customer not picking up at post office before deadline or being unavalilble for UPS drop off attempts, customer shall be responsible for all shipping fees incurred, both original & return (as well as brokerage if applicable).
- We at Stockroom Supply do not share or sell your information with anyone. We respect your privacy.